Stay safe

Your instructor will give lots of instructions that are aimed at keeping you safe. However – as with any movement practice – there is always a risk of injury. By coming to the hot yoga class, you acknowledge this and accept responsibility for any injuries you sustain.

It’s up to you to hold yourself back and rest whenever you feel that the practice is not suitable for you, to ask questions whenever you are unsure of the instruction, and to ask for modifications whenever you feel that your body needs them.

Registration and booking

Registering and booking your hot yoga class is easy and straightforward. You can sign up, buy a membership and book a class with ease:

Register as a Yogafurie Member Online

Hot Yoga Class Timetable We run 16 classes per week, so you’ll be sure to find one that fits within your schedule.

Hot Yoga Membership – We have great value hot yoga memberships, with everything from a single class to a no contract monthly membership. Find out more.

Can’t make it?

We’d like as many students to be able to make a class as possible.If you can’t attend a booked class for any reason then your space could be used by another student, and vice versa.

With that in mind, please cancel via the website before the start of the class if you can’t make it. You can cancel right up to the last minute.

There is a penalty in place for students who consistently book and do not show up. Yogafurie may suspend your online booking function for 2 weeks if you consistently book and do not attend classes.

This means that you’ll still be able to attend classes, but you won’t be able to reserve a space for that class online for 2 weeks. After the 2 weeks, you will be able to reserve your classes online again. There is no limit on the amount of times that Yogafurie is able to suspend online booking privileges.

If you have particular circumstances that make attendance really hard to predict then speak to Ed (in complete confidence of course) and we might be able to work something out for you.

We ask that you arrive 15 minutes before a class starts to ensure that you have plenty of time. We close the doors when each class starts, so that we can minimise disturbance for students. If you are late to a class then you may be refused entry.

Moving on

Chill out time! If you are a monthly subscriber and are going away for 4 weeks or more, then you can ask us to freeze your monthly payment for a reduced fee of £15 per month. We need notice of at least 5 days before your payment is due. We will arrange a date for you to return to practice and for membership payments to restart.

All 10 class passes are valid for 3 months from the date of the first class following purchase. Should this need to be extended please email info@yogafurie.com. There will be a £20 fee to extend the class pass by 6 weeks.

You can cancel your Yogafurie membership at any time. You forefeit any remaining class credit balance when you cancel. If you pay monthly, then please make sure you cancel by email to info@yogafurie.com. Don’t leave it any later, or you might still be charged

For all monthly recurring memberships, we ask for 1 month’s notice of cancellation. This membership needs to run for a minimum of one month before you can give notice to cancel this membership. Should you cancel in between payment dates, the subsequent payment will be the last one. Should you cancel whilst your membership is suspended, the final payment would be one month’s notice minus the suspension fee.

There are no refunds of any memberships paid but not used. Any membership fees that are not used by you cannot be refunded or held as credit.

Any membership fees whilst in the 1 month notice period that have been paid cannot be used can be held as credit for up to 6 months, if Yogafurie agrees in writing to you that we will hold is as credit.

If you have signed up for a rolling membership, and stop attending class but do not cancel or suspend, we cannot refund any payments made towards a membership that hasn’t been used. The cancellation and suspension process is outlined above.

Yogafurie reserves the right to change or end any monthly subscription. Yogafurie will provide customers with a subscription one month’s notice regarding any alteration or cancellation.

Privacy and Your Data

Yogafurie reserves the right to reasonably change or modify the Terms and Conditions at any time, and will always protect the privacy of your data in line with the law.

How we use your information

This privacy notice tells you what to expect when Yogafure Ltd collects personal information. It applies to information we collect about:

  • Lawful basis for data processing
  • Visitors to our websites
  • Terms and conditions of website use
  • Use of cookies by us
  • Security and performance
  • People who contact us via social media
  • People who email us
  • People who use our services
  • Job applicants, current and former employees and subcontractors
  • Complaints or queries
  • Access to personal information
  • Disclosure of personal information
  • Changes to this privacy notice
  • Address and contact information

Lawful basis for data processing

We comply with the General Data Protection Regulation (GDPR) and there are two ways in which we might lawfully process your personal data.

Contractual

This is when we process personal data which directly relates to purchases or to the management of contracts, packages, or any product that involves Yoga. This data might have been entered by a current or former member or hirer. It might have been entered by someone who added personal details in to our online platform (MindBody Online) but may not have gone on to make a purchase or buy contracts, packages, or other Yoga related products. The data might have been entered by a staff member on behalf of (and at the request of) a natural person, eg in telephone purchases.

We collect your name, address, email address, email address, date of birth, and some simple health information that you provide when you register. You can also add card details to your profile. All of this enables us to provide all classes, courses, workshops, retreats, holidays, space hire, and product purchase options to you.

We don’t store this data. It’s hosted by our online partner (MindBody Online).

GDPR and MINDBODY

Here is key information about how MindBody Online stores your data, given in Q&A format. For any further queries, please contact us at Yogafurie.

Where is MINDBODY’s consumer data stored? Where are MINDBODY’s backup servers located?
MINDBODY stores all data in servers and backup servers located in the United States. MINDBODY has Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU. Click here for a detailed explanation of how the Privacy Shield requirements align with the new GDPR guidelines.

Will consumers have “the right to be forgotten” (have their data removed from MINDBODY upon request)?
MINDBODY is currently creating tools and processes to assist customers with fielding requests from their clients who ask to remove their information from MINDBODY databases.

Will MINDBODY be introducing a clearly defined retention period for consumer data?
MINDBODY is reviewing its procedures to ensure that data is retained no longer than is required. Identifiable consumer data will be removed if requested by the consumer and approved by the data controller (Yogafurie Ltd).

Does MINDBODY have a documented Breach Notification Process?
Yes, they have an internal, documented Breach Notification Process. Externally, they will be updating their Terms of Service to include a more detailed description of their notification obligations in the event of a data breach.

How can clients unsubscribe from emails sent from my MINDBODY site?
Clients can opt out of texts and emails by using the Unsubscribe link on the email or by contacting Yogafurie and requesting opt-out.

Which of the MINDBODY auto emails are operational (must be sent even if clients have opted out of all communication preferences)?
The following auto emails are considered operational, and will be sent regardless of whether a client has opted out of emails:

  • Appointment Confirmation
  • AutoPay Failed Notification
  • Client Schedule
  • Forgot Login Information
  • Gift Card Delivery Email
  • Purchase Receipt where requested

Will MINDBODY be updating its contractual terms with respect to GDPR?
Yes, they are currently undertaking a coordinated effort to update contractual terms with customers, partners and vendors.

Will financial records be affected if a client requests to be forgotten?
No. MINDBODY is creating a process so if clients request to be forgotten, they will be able do so without impacting necessary and legally-required financial and operational data.

How are erasure requests handled?
As the data controller, Yogafurie Ltd is responsible for determining whether to honour a request to be forgotten. Yogafurie will be responsible for approving or declining every erasure request. These factors are taken into account, as they may indicate that the client has an outstanding balance that they are obliged to pay before deletion can be processed:

  • Scheduled payments
  • Active memberships, contracts, holidays, training programs, retreats, room hires, or other ongoing purchases.
  • Unpaid visits.
  • Unused products.
  • Positive or negative account balance.
  • Upcoming visits already scheduled.
  • Documents or liability information that need to be downloaded or recorded for business records.
  • Any ongoing or past complaints made against you. (Complaints are extremely rare).

Consent

This is when you opt in to receive our direct marketing such as, email newsletters, promotions and events, or automated text messages. This use of personal data applies to both anyone who has registered with MindBody Online and is usually restricted to just your name, address, email address and telephone number.

You may opt out of receiving our newsletters and marketing at any time, whether an active user or not. If you wish to opt out from direct marketing you will be able to do so via an unsubscribe link included in each marketing email, or you can contact us.

Under the Consent basis of lawful processing you are entitled to the right to be forgotten (erased from our systems) and the right to ask us to transfer the personal data that you supplied us to another company. Contact us if you wish to make such a request.

Visitors to our websites

When someone visits Yogafurie.com, we use third-party services (Google Analytics and Facebook Pixel) to collect standard internet log information, details of visitor behaviour patterns and information about how you interact with our website if you’ve clicked through from one of our social media posts or advertisements.

We do this to find out things such as the number of visitors to the various parts of the site, and to make relevant offers.

Terms and conditions of website use

The content of the pages of our website is for your general information and use and is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable, and it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with ‘fair use’ as set out by the Digital Millennium Copyright Act (DMCA). Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Our use of cookies and Facebook pixel

Both are widely used by many websites to provide functionality and to make your use of the site both efficient and easy. Both provide information to the owners of the site – in the case of yogafure.com, the owner is Yogafurie Ltd. Yogafurie uses this information to improve site functionality, and to make more relevant purchase suggestions on social media.

Security and performance

Yogafurie.com uses an integrated application (Healcode) to provide timetable information and login services, so that you can directly access your personal data on MindBody Online. To deliver this service it processes the IP addresses of visitors to our website and collects your username and password if you wish to login.

People who contact us via social media

We respond individually to messages or comments on social media. We may delete your comment if it is inappropriate or spreads hate in any form.

People who email us

Most emails are entirely appropriate and we will interact with you to progress the conversation. Do remember however that any email sent to us, including any attachments, may be monitored and used by us for reasons of security. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who make a complaint about another user to us

When we receive a complaint from a person we create a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on our level of service. We may at times compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We may have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files for three years from closure, unless we have a legal obligation to keep it for longer. If you request to be “forgotten”, any complaint information about you that has legal implications might mean that we have to decline the request. Complaint files will be kept secure, and access to it will be restricted according to a need to know principle.

People who use our services

We offer various services to our users and customers. We have to hold the details of the people who have requested our services, in order to provide it to them. However, we only use these details to provide the service requested, or for other closely related purposes. For example, we might use information to carry out a survey to find out if they are happy with the level of service they received.

Incomplete or duplicate registrations sometimes occur. In these cases, we may contact you to offer help or to seek clarification.

We use third-party data processors to manage customer data and payments. These data processing companies are PCI and/or GDPR compliant. They include, but are not limited to, MindBody Online and Paysafe (Netbanx). Further information on these companies can be found on their websites or supplied by us upon request.

In addition, should a member fall behind with their monthly payments or fail to make other committed payments, it may be necessary for us to share their name, address, contact details and payment information with our accounting, legal and/or debt recovery companies.

Job applicants, current and former Yogafurie employees, and subcontractors

When individuals and/or subcontractors apply to work with us or provide services for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a disclosure from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful approaches will be held for 36 months after the recruitment exercise has been completed, in case other opportunities arise for which they might be suitable. It will then be destroyed/deleted.

If you are working with us then we will store and process personal data enabling and supporting this. This will include any relevant contracts and non-disclosure agreements The information contained in this will be kept secure and will only be used for purposes directly relevant to the work in hand and your role in it.

Complaints or queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to us.

Access to personal information

We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by contacting us. If we do hold information about you we will:

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to;
  • Let you have a copy of the information in an intelligible form. Remember you can see it at any time anyway through our website or the free smartphone app, MindBody Connect.

We may hold you need to put the request in writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us.

Disclosure of personal information

In most circumstances, we will not disclose personal data without consent. However, when we investigate a complaint, for example, we may need to share personal information with the persons or organisation concerned and with other relevant bodies.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 15th May 2018.

Address and contact information

You can write to us at:

Yogafurie Ltd, 201 Ashley Down Rd, Bishopston, Bristol BS162AB

Or email us via info@yogafurie.com

Or telephone us on 07807789875

Change Log

30th June 2014: The privacy policy was created in line with the Data Protection Act.

15th May 2018: The privacy policy was updated to accommodate GDPR legislation.